Real-Time Agent Assist
Let support teams guide users live in complex apps through co-browsing functionality.
Bring Real-Time Support Directly Into Your SaaS App
Onboarding new users or providing white-glove support often means juggling email, Zoom links, and external tools. But what if you could connect your users with a real expert inside your app—at the moment they need help?
With Webfuse, you can embed live, real-time guidance into any SaaS application.
Users simply visit a branded landing page, click “Go,” and are instantly connected to an expert—no plugins, no downloads.
Live support feels disconnected and friction-filled
- Users have to leave your app to join a Zoom or Teams call
- Support teams waste time coordinating links and meeting invites
- Most tools don’t offer in-app real-time support without major integrations
- Personalized onboarding is hard to scale without automation or queueing
How Webfuse solves this
In-App Expert Support via Secure, Embedded Video Sessions
Webfuse enables real-time collaboration via:
- Landing Page Queueing: Users enter a support queue from a custom-branded page
- In-App Video Support: Agents join users inside the app with no context-switching
- Persistent SPACE Links: Embed one link into emails, calendars, or app UIs
- Auto-Starting Videochat: No setup required—sessions launch the moment an agent joins
Key Benefits
- Human Guidance, Right Where It’s Needed: Connect users with real people inside your product
- No Downloads or Zoom Links: Everything happens inside a Webfuse-powered browser session
- Efficient Agent Queueing: Route support requests to the next available expert automatically
Examples
- Salesforce Onboarding: Help new users get started with guided walkthroughs
- In-App Support for High-Touch Users: Offer concierge assistance for enterprise clients
- Premium Setup Packages: Add live help to setup flows for SaaS tools, portals, or analytics dashboards
Start live in-app support
Launch your expert onboarding program today. You’ll get a preconfigured SPACE with queueing, auto-start video, and calendar-ready integration.
FAQ
Do I need to install any software to use this?
No—everything runs in-browser. Users and agents simply click a link to connect inside a Webfuse session.
Can I brand the landing page with my company style?
Yes. You can fully customize the landing page with messaging, branding, and instructions.
How does the queue work for agents?
Agents monitor the queue in Webfuse Studio and are notified when a new participant is waiting. Any available agent can claim the session.
Can we record or audit these support sessions?
Yes. You can optionally enable Session Recording or Audit Logs to capture all user-agent interactions.
